Mobile / Live
These Terms & Conditions govern how you access and use bi222, including how your account operates, how transactions are handled, and what we each agree to when you register. Access and eligibility depend on your local law and the eligible regions we serve — review these terms before you open an account.
When you create an account on bi222, you enter into a binding agreement with us. These terms apply to every action you take on the platform — account registration, deposits via Upay or Bank Transfer, game activity and any withdrawal requests you submit. We do not override local law; where a provision conflicts with the law applicable in your eligible region, the local rule takes precedence. We update these Terms & Conditions when our services or the regulatory environment changes. The version published on this page is the current one. Continued account use after a posted update means you accept the revised terms. If you disagree with any change, you can stop using the account and contact support to request closure. Some parts of this agreement contain jurisdiction-dependent language. That means certain features, game categories or payment channels — including Upay and Bank Transfer — may not be available in all regions we serve. Availability is confirmed inside your account after registration, not on this page. We are not responsible for access issues that arise from local restrictions outside our control. Read the full terms carefully; if anything is unclear, reach out through one of the published support routes listed on this page.
This policy covers your registered account — login credentials, session behaviour and account-status changes. It does not extend to devices you access the site from or third-party apps you use to connect. Account access is conditional on your eligible region at the time of registration.
Deposits and withdrawals processed through Upay or Bank Transfer fall fully within this agreement. Transaction records visible in your account wallet are the authoritative log. We do not cover disputes arising from payment processors' own terms, which operate independently of ours.
Game lobbies, promotional notices and published support materials are part of our content covered here. Content accuracy is maintained by our team, but game-level details — including RTP information — are shown only where the game or studio exposes them directly inside the lobby.
Payment rails, studio game software and external links operate under the terms of those third parties. We facilitate access to these services but we are not a party to the agreements between you and those providers. Check those terms separately before proceeding.
You have specific, actionable rights under these terms. First, you can review your full transaction history at any time by opening the wallet section of your account — every Upay deposit and Bank Transfer withdrawal is logged there with a timestamp and status. Second, if any account detail is incorrect — your registered contact information, for example — you can update it through the account settings page without contacting support. Third, if you believe a transaction record does not match what you authorised, you can raise a formal query through the published support route below. We will acknowledge your query and investigate the record against our internal logs. Fourth, you may request a copy of the data we hold on your account by submitting a written request via email to our support team. We aim to process data requests within the timeframe required by applicable law. These rights exist alongside, not instead of, any statutory rights you hold under the law of your eligible region.
Open the wallet section of your account to see a timestamped log of every deposit and withdrawal, including Upay and Bank Transfer transactions. No support request is needed to access this view.
Update your registered name, contact address or mobile number directly in account settings. Changes take effect immediately. If a field is locked, contact support with the correction and we will process it within a reasonable timeframe.
If a transaction record looks wrong or a policy clause is unclear, send us the specific detail — amount, date, transaction ID — through the live chat or email route. We log every query and follow up with a written response.
Formal account closure, data deletion requests and policy escalations all go through the same published support channels listed on this page. State your account ID and the specific request clearly so we can route it to the right team without delay.
The live chat widget is accessible from the account dashboard once you are signed in. Use it to raise a policy question, report a transaction discrepancy or ask about account status. Keep your account ID ready to speed up the conversation.
Written policy requests — including data access requests and formal account queries — go to our support email address published in the contact section of the site. Include your registered account ID and the specific clause or transaction reference you are asking about.
The account help page lists step-by-step guidance for common policy questions: how to close an account, how to correct a detail and how to download your transaction history. Check there before raising a live query — many answers are already published.
Your account is protected by password authentication. We do not store payment credentials — Upay and Bank Transfer transactions are processed through the payment provider's own secure channel. If you suspect unauthorised access, change your password immediately and contact support via live chat.
We use cookies to maintain your session state — keeping you signed in across pages — and to log which sections of the site you visit. You can review and manage cookie preferences through your browser settings. Disabling session cookies will prevent your account from staying signed in.
Transaction records, account registration data and support correspondence are retained for as long as required under the law of our operating jurisdiction and any applicable agreement with payment providers. After the retention period ends, data is deleted or anonymised. You can request details of the applicable retention period by emailing support.
If these Terms & Conditions are updated in a way that materially affects your account, we will post a notice in the account dashboard before the change takes effect. To ask about any update, use the email support route and reference the version date shown at the bottom of this page.
These answers cover the questions we hear most often about how our Terms & Conditions work in practice for Bangladesh accounts.
Yes, if you create an account and your region is eligible. Availability depends on your local law and the regions bi222 serves at the time you register. We cannot confirm eligibility before you check the registration page — the account form shows the regions currently accepted.
Open your account wallet and locate the transaction by date and amount. Note the transaction ID shown there, then contact us via live chat or email with that reference. We check the record against our internal log and the Upay payment trail and respond in writing with the outcome.
Yes. Send a written closure request to the support email address published on this page, including your account ID and a clear statement of what you want deleted. We process it within the timeframe required by applicable law and confirm the closure by email once it is complete.
Sign into your account and open the wallet section. Your full deposit and withdrawal log — including every Bank Transfer and Upay transaction — is listed there with timestamps. You can screenshot or copy this view. For a formal data export, submit a written request via email support.
We post a notice in your account dashboard before any material change takes effect. The updated terms are published on this page with a version date. Continuing to use your account after the effective date means you accept the revision. If you do not agree, contact support to request account closure before the change takes effect.
Yes. Both deposit and withdrawal transactions via Bank Transfer are covered by this agreement. The terms governing processing timelines and limits are those of the payment provider, not bi222 — check those separately. Your transaction record in the account wallet is the reference log for any query you raise with us.